Mobatly Properties (PTY) LTD
At MOB Smart Multi Currency, we operate a seller-protected refund policy. This means that before any refund can be considered, buyers must first attempt to resolve issues directly with the vendor (product author).
This approach ensures:
Important: We do NOT offer automatic refunds or "no questions asked" returns. Digital products cannot be "returned" — once downloaded, they remain on your system.
Issues must be reported within 14 days of the original purchase date. After this period, refund requests will not be considered regardless of the reason.
This timeframe gives you sufficient time to:
Use the Platform's support system to contact the vendor. Describe your issue clearly, including error messages, screenshots, and steps to reproduce the problem.
Deadline: Within 14 days of purchase
The vendor is expected to respond within 3 days. They may ask for additional information, provide a fix, or offer guidance.
Work with the vendor to resolve the issue. Most problems can be fixed with proper support — installation errors, configuration issues, and compatibility problems are often easily resolved.
Resolution Window: 14 days total
If the vendor fails to respond, refuses to help, or cannot resolve the issue, you may escalate to Platform support.
Escalation Available: After 3 days of no vendor response OR after 14 days of unresolved issue
Our team reviews the case, examining all communication and evidence. We may contact both parties for additional information.
Review Time: Up to 7 days
We issue a final decision. If a refund is approved, it will be processed within 5-7 business days. Platform decisions are final.
A refund may be approved in the following situations:
The product has critical bugs that prevent it from functioning as described, and the vendor is unable or unwilling to fix them within a reasonable timeframe.
The product significantly differs from what was advertised in the product listing. Minor differences or subjective expectations do not qualify.
The vendor fails to respond to support requests for more than 3 days, preventing issue resolution.
The vendor's account has been terminated by the Platform, and the product is no longer supported or maintained.
The product contains a security vulnerability that the vendor refuses to address or cannot fix in a timely manner.
You accidentally purchased the same product twice. Contact us immediately — do not download the duplicate.
The following situations do NOT qualify for a refund:
You decided you no longer need or want the product.
You purchased the wrong item. Review products carefully before buying.
You don't have the expertise to use the product. Consider hiring a developer.
The product functions as described, but you expected different features.
The product doesn't have features that were never advertised.
Issues caused by other plugins, themes, or your hosting environment.
Issues that would be resolved by reading the product documentation.
You want the product modified beyond its documented capabilities.
Your request is made after 14 days from purchase.
You did not attempt to resolve the issue with the vendor first.
To properly report an issue:
You may escalate to Platform support if:
When escalating, please provide:
If a refund is approved, the refund will be processed to your original payment method within 5-7 business days. Your access to the product will be revoked.
In some cases, we may offer a partial refund if only some aspects of the product are problematic, or if significant value has already been derived from the product.
As an alternative to refund, we may offer store credit that can be used for future purchases on the Platform.
This policy protects vendors by:
Vendors who consistently fail to resolve legitimate issues or who receive high refund rates may be subject to additional review or account action.
Refund abuse is taken seriously. The following may result in account suspension or termination:
Warning: Filing a chargeback with your payment provider without first going through our dispute process may result in immediate account termination and potential legal action.
For questions about this Refund Policy or to escalate a dispute:
Related policies:
If you have any questions about this document, please contact us at support@mobsmartcurrency.com